1.1 "Public Offer" (hereinafter referred to as the "Offer") is a public offer of the Seller to an indefinite circle of persons to conclude a Purchase and Sale Agreement (hereinafter referred to as the "Agreement") with them on the terms contained in the Offer.
1.2 "Seller" - LLC "Museum Plus", 111024, Moscow, st. Aviamotornaya, 12, floor 5, office 519.
1.3 "Buyer" - an individual who has entered into an Agreement with the Seller on the terms contained in the Offer.
1.4 "Product" - the assortment of the Seller's products presented in the online store, or individual items of this assortment.
1.5 "Order" - an application for the purchase of individual items from the assortment of the Seller's goods, drawn up by the Buyer on the website of the online store.
1.6 "Online Store" is an electronic trading platform of the Seller that sells the Goods, located on the Internet at museum-marketplace.art.
1.7 "Personal Account" - a section of the website of the online store, accessible only to the Buyer, in which the Buyer can edit personal information, change the password, see the order history. The Buyer gets access to the Personal Account at the time of registration.
2. General provisions
2.1 In accordance with article 435 and part 2 of article 437 of the Civil Code of the Russian Federation (Civil Code of the Russian Federation), this document is a Public Offer and contains all the essential conditions of the Agreement for the sale of goods in the online store.
2.2 In accordance with clause 3 of Article 438 of the Civil Code of the Russian Federation, payment for the Order by the Buyer is an acceptance of the Offer.
2.3 The date of payment by the Buyer for the Order placed in the online store is the date of the conclusion of the Sale and Purchase Agreement between the Seller and the Buyer.
2.4 The use of the website of the online store to view and select the Goods, as well as to place an Order, is free of charge for the Buyer.
2.5 When placing an order in the online store, the Buyer is obliged to provide reliable information about himself. The online store is not responsible for the content and accuracy of the information provided by the Buyer when placing the Order. The online store uses information about the Buyer solely for its own functioning and in the cases specified in this Offer.
2.6 The online store reserves the right to amend the Offer.
2.7 The Offer is valid for an unlimited period.
3. Subject of the Purchase Agreement
3.1. The citizen, hereinafter referred to as the "Buyer", on the one hand, and Museum Plus LLC, hereinafter referred to as the "Seller", on the other hand, have entered into this Sale and Purchase Agreement stating that the Seller undertakes to transfer the Goods to the Buyer's ownership, and the Buyer undertakes to pay for and accept the Goods in accordance with the following conditions.
4.1 Placement of the Order is carried out by the Buyer by filling out the appropriate form on the website of the online store.
4.2 When placing an Order, the Buyer is obliged to register by providing (by filling out the order form) all the information necessary to the Seller in accordance with the Order form. Required form fields are marked in a special way.
4.3 The Seller is not responsible for the content and accuracy of the information provided by the Buyer when placing the Order. In case of unreliability of the information transmitted by the Buyer in any way, the Seller is not responsible for violations in the performance of obligations under this Agreement.
4.4. The Buyer is responsible for the content and accuracy of the information provided when placing the Order.
4.5 Information about the Goods posted in the online store provided by the manufacturer of the Goods is for reference only and cannot fully convey comprehensive information about certain properties and characteristics of the Goods. If the Buyer has any questions regarding the properties and characteristics of the Goods, before placing the Order, he must seek advice from the Seller by phone or by e-mail indicated on the website of the online store, or through the appropriate feedback form.
5. Cost and order of payment for the Order
5.1 The cost of the Goods is indicated in the catalog of the online store.
5.2 The cost of the Goods can be changed by the Seller unilaterally without notifying the Buyer. The change in value does not apply to the Goods that were ordered by the Buyer before the change in value, but has not yet been paid for.
5.3 The Buyer pays for the order in any way selected in the online store. Payment for the Order is possible when placing it on the website of the online store, as well as to the courier at the time of transfer of the delivered Order.
6. Delivery of the Order
6.1 Delivery of the Order to the Buyer is carried out by sending it by courier service at the expense of the Buyer at the rates presented in the online store.
6.2 Delivery of orders is carried out to the Buyer's delivery address specified when placing an Order in the online store. Upon delivery, the Order is handed over to the Buyer or to the person indicated as the recipient of the order.
6.3 The person who accepts the delivered Order, after checking the Order, is obliged to fill out documents confirming the delivery of the Order, as well as the Buyer's absence of claims regarding the appearance, configuration and cost of the Order.
6.4 The total delivery time for the Order is up to 30 working days. The seller will make every effort to comply with delivery times and reduce them. The seller is not responsible for the actions of third parties involved in the execution of the order, including carriers.
6.5 The risk of accidental loss or damage to the Order passes to the Buyer from the moment the Order is handed over to him and the recipient of the Order signs the documents confirming the delivery of the Order.
6.6 If delivery was made on time, but the order was not handed over to the Buyer through the fault of the latter, the Seller takes the Order, and re-delivery is made at a new time agreed with the Seller. In this case, the delivery of the Order is carried out at the expense of the Buyer.
6.7 If the Buyer paid for the Order and its delivery in the online store, and the Order was not delivered, the Seller refunds the Buyer the cost of the Order or re-delivers the Goods from the Order instead of the lost one, but after receiving the appropriate confirmation of the non-delivery of the Order.
7. Return of goods
7.1 Refusal of the Goods, return of the Goods of proper quality:
7.1.1 The Buyer has the right to refuse the ordered Goods at any time before the transfer of the Order to the Buyer or within 14 calendar days after receiving the Goods. Return of goods of good quality is possible in intact packaging if its presentation, consumer properties are preserved, and a document confirming the fact and conditions of purchase of the specified Goods is provided.
7.1.2 In case of refusal from the ordered Goods, the Buyer is obliged to pay the actual costs of the Seller for the delivery of the goods.
7.2 Return of defective goods:
7.2.1 If a violation of the terms of the Agreement regarding the quantity, range, quality, completeness, packaging and (or) packaging of the Goods is found during the period warranty, the Goods may be returned to the Seller, who is obliged to accept it. Delivery of the Goods is carried out in this case at the expense of the Seller. In case of confirmation of violations, the Buyer has the right, at his option, to demand:
- replacement of the Goods for the Goods of the same brand (model, article);
- replacement of the Goods for the same Goods of a different brand (model, article) with a corresponding recalculation of the purchase price;
- a commensurate reduction in the purchase price;
- immediate gratuitous elimination of defects in the Goods or reimbursement of expenses for their correction by the Buyer or a third party;
- termination of the contract and return of the amount paid for the Goods and delivery.
7.2.2 The Seller is responsible for the defects of the Goods discovered during the warranty period after the transfer of the Goods to the Buyer, unless he proves that the defects of the Goods arose after its transfer to the Buyer as a result of the Buyer's violation of the rules for the operation and storage of the Goods, or actions of third parties, or force majeure.
7.2.3 In the event of a dispute about the causes of defects in the Goods, the Seller is obliged to conduct an examination of the Goods at his own expense. The Buyer has the right to be present during the examination of the Goods and, in case of disagreement with its results, to challenge the conclusion of such an examination in court.
7.3 The Buyer must immediately inform the Seller about his intention to return the received Goods by phone or e-mail indicated on the website of the online store, or through the feedback form, and receive further instructions.
7.4 The warranty period for the Goods and the timing of the fulfillment of these requirements by the Seller and the Buyer are determined in accordance with the Law of the Russian Federation "On Protection of Consumer Rights" and the Resolution of the Government of the Russian Federation "On Approval of the Rules for Selling Goods by Remote Way".
8. Protection of information
8.1 When placing an Order, the Buyer provides the Seller with personal data in accordance with the Order form. Also, the Buyer provides the Seller with personal data when registering in the online store in accordance with the registration form, as well as in other ways.
8.2 By providing his personal data, the Buyer agrees to their processing by the Seller, including in order to promote the goods and services by the Seller.
8.3 If the Buyer does not want his personal data to be processed by the Seller, he must contact the Seller by phone or e-mail indicated on the website, or through the feedback form. In this case, all personal data received from the Buyer is deleted from the Seller's databases.
8.5 The Seller has the right to send advertising and information messages to the Buyer. If the Buyer does not want to receive mailings from the Seller, he can change the appropriate subscription settings.
8.6 The Seller undertakes not to disclose the information received from the Buyer. It is not considered a violation by the Seller of the Seller's obligations that the Seller provides information to agents and third parties acting on the basis of an agreement with the Seller to fulfill the Seller's obligations to the Buyer.
8.7 It is not considered a violation by the Seller of obligations to disclose information in accordance with reasonable and applicable legal requirements.
9.Responsibility of the parties
9.1 The parties are exempt from liability for partial or complete failure to fulfill obligations under this agreement if this failure was a consequence of force majeure circumstances that arose after the conclusion of this agreement as a result of extraordinary circumstances, such as floods, fires, earthquakes and other natural phenomena, as well as war, military actions, blockade, prohibitive actions of the authorities and acts of state bodies, strikes, destruction of communications and energy supply, explosions that occurred during the validity of this agreement, which the parties could not foresee or prevent.
9.2 The Seller is not responsible if the Buyer incorrectly chooses the characteristics or modifications of the Goods, the Buyer incorrectly completes the Order form, the Buyer indicates inaccurate information about himself in any way, or illegal actions on the website of third parties on behalf of the Buyer.
9.3 The Seller is not responsible for damage caused to the Buyer as a result of improper use of the Goods ordered in the online store.
9.4 The parties agree to use their best efforts to resolve the arising disagreements through negotiations. In the absence of an agreement, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.
All text information, graphics, audio and video materials posted on the website of the online store are the property of the Seller and / or its suppliers and manufacturers of the Goods.
11. Seller's online stores:
- Official online store of the Moscow Kremlin Museums ( https://www.kreml.store/ , https://kreml.shop/ )
- Official online store of the Russian Museum ( www.russianmuseumshop.ru , www.russianmuseumshop.com )
- Official online store of the State Historical Museum ( www.shm-store.ru , www.shm-store.com )
- All-Russian Marketplace for Museum Products ( museum-marketplace .art https://www.museum-marketplace.com )
12. Seller's details
Museum Plus Limited Liability Company
111024, Moscow, st. Aviamotornaya, 12, floor 5, office 519.
TIN 7701402053, CRR 772201001, OGRN 1147746825907
account 40702810802630000619 in JSC "ALFABANK", Moscow, BIK 044525593